Wanadoo is now Orange (OK, it happened 4 weeks ago, but I hadn't got
round to the update!)
Because the settings on the box look different now, we are putting
together a new tutorial. At the
moment it's only a "slideshow" type thing, but we will have it
available for you to print out and take away soon.
I recommend you look at the new
tutorial, and come back to this one for setting up the computers.
I am in the process of sorting it all out, in the midst of other work.
As ever, if you don't understand anything, are having problems or even
want me to do it for you (you'll have to pay for me to come round
though!), then get in touch.
below is the old tutorial, which will
remain available until the new one is finished.
(also suitable for Intel Centrino powered PC and other computers with
built in wireless)
Wanadoo
is the largest Internet Service Provider (ISP) in the UK, and
one of the largest in Europe and Africa. Their UK broadband service was
voted Best Value by MacFormat in January 2005, so why do they seem to
make things difficult for Mac users?
Wanadoo's dialup service is available to sign up to online at Wanadoo's
website (though the CD curiously only works with OS 9 and Classic),
and
their single user broadband (wired) pack comes with a USB
adaptor with Mac OS X drivers. The top of the range wireless pack,
however, is another story...
If you sign up for a Wireless & Talk package, a Livebox will be
loaned to you. If you have upgraded, or are about to upgrade from the
wired package, you will need to follow these steps.
This tutorial refers to the
services and equipment available from Wanadoo United Kingdom. It is
relevant for Wanadoo France
customers, but may not be for other
countries. In France, both inventel & Sagem packs were supplied,
this only covers the inventel pack, sold in the UK from December 2004.
This tutorial may also be
useful for Windows and Linux users
with a
working wireless networking adaptor, who have been confused by
Wanadoo's setup instructions
In the UK, a BT
supplied phone line is required for Wanadoo's broadband service.
Why wireless?
Wireless networking technology (most familiar to Mac users as Airport)
has been around on the Mac for several years now, but is only just
catching on in the Windows world thanks to Intel's Centrino chipset for
portable computers. While wireless probably won't help if your computer
is a static desktop that stays next to the phone line, many people
either have portables, move their computers around the house, or simply
have an awkward domestic layout entailing trailing cables everywhere.
A
look in the box
When you go to the shop or phone Wanadoo, they may tell you you can't
use this with a Mac at all, in which case they haven't read the
instructions properly. This is an advance warning that installing is
not going to be entirely straightforward, and that not everything in
the box will work.
You will notice your box contains a few cables, a Windows only
installation CD, the Livebox (ADSL adaptor / router) and a USB wireless
network adaptor. Ignore this for the moment, unless you have a Windows
PC handy
that you want to connect.
check your line
Preliminary steps
1
The first thing you have
to do, before any of this is even possible, is activate your phone line
by signing
up for the service. Your
activation code is printed on a piece of paper inside the pack. You
then have to wait for the line to be activated (this can take up to 10
days, but usually takes about 2 or 3).
2
Plug the filter (small thing that plugs into your phone line) into your
main phone line box, and the Livebox into that, using the cable that
looks like a modem cable. You can plug your phones into the phone
socket on the filter.
If you have signed up to Wireless & Talk
(in the UK), you can plug a normal telephone into the phone socket of
the Livebox (don't get confused between ethernet ports,
labelled red •
or yellow • , and the phone socket which is labelled
white)
3
Plug the box in. After a while (10-30 seconds) the flashing lights will
settle down. If the light marked @
is flashing very quickly (several times a second), unplug the box and
try later (maybe tomorrow).
If the light marked @
is flashing about once a second, your line has been activated. Now you
can move on to the next steps...
4
Some of the next steps will differ depending on your setup. Please
select
the relevant aspect of your computer setup below to get started. If you
have
a PC handy as part of your setup (with at least Windows 98SE and USB
ports), that will help, but it is also possible without one
check your equipment
Mac users: your computer needs
an Airport or Airport Extreme card installed. If this is
installed you should see a "fan" icon on the right hand side of your
menu bar
If you do not have an Airport or Airport Extreme card, either a
Broadcom PCI wireless card for PowerMacs (this is treated like an
Airport Extreme card by the system), a wireless ethernet bridge
(contact us for details) or a USB wireless adaptor that works on the
Mac (hard to come by) like the D-Link
DWL-122
(of course you can always just use a network cable to connect to
the Livebox, which accepts up to two wired connections)
If running OS X: 10.2
(Jaguar) for reliable wireless networking. If running 10.4 (Tiger), at
least 10.4.2 for reliable networking (check Apple updates
for the latest version)
If running OS X: at least
one "Location" set up. Go to the Apple menu, and under Location select Network Preferences... From the
Location pop up menu, select New
Location, give it a sensible name (like "Home", "Wanadoo
broadband" or something), and you'll see why later!
Mozilla Firefox. Although
screenshots on this site show Safari, some versions of Safari do not
work properly for setting up the Livebox. Firefox is also a useful
backup for all sorts of other sites that don't work with Safari.
Windows users: your computer
needs
Microsoft Windows XP for reliable wireless networking. Service
Pack 2 is best (for so many reasons, including additional security
features)
An internal wireless card, wireless ethernet bridge or USB
adaptor (we stock the D-Link
DWL-122 for its Mac compatibility, but faster models are available
for Windows PCs from us or your local computer shop
(of course you can always just use a network cable to connect to
the Livebox, which accepts up to two wired connections)
Don't worry... this is
a Mac tutorial. It's just that as there is setup
software for Windows included, the easiest thing to do would be to
start
on the PC and work from there. The easiest combination to setup is if
there is a PC without wireless that will be sharing the broadband with
your Mac (or Linux box if that's why you're here).
1
Use the supplied software to install the wireless network adaptor (in
the box) and
help files onto the Windows PC
2
The setup will have installed the broadband user name and password onto
the Livebox, and the @
light should now be on (not flashing).
Strangely, just because you've already got the wireless network adaptor
built in (and hopefully working), don't think it's any easier. If
you've got a Mac handy, it's time to use that again...
If you've only got a Windows PC with a wireless network adaptor (such
as an Intel Centrino based portable), you're probably here because
you're frustrated that the setup doesn't recognise that you already
have a wireless adaptor. Just follow the instructions for
a Mac
with wireless, below. Some things will look different because
you're using Windows rather than Mac OS X.
...with
only a Mac with
wireless
Assuming your wireless adaptor is all set up (USB adaptors that work
with OS X seem to be fairly thin on the ground, which is not good if
your machine only has a slot for an original Airport card)... we are
able to supply the D-Link
DWL-122, this requires OS X 10.2 or above.
1
Press button 1
on the Livebox
2
Go into your wireless setup
If you are using Apple Airport or Airport Extreme hardware (built in
the computer or added later), you will have an Airport menu (shown
below).
the Airport menu on computers
with Apple Airport installed (Apple Computer)
Select the network WANADOO-xxxx (xxxx
is a code of 4 numbers and letters related to your Livebox number).
If you are not using an Apple Airport card, you will either have a
wireless menu (which will have a different icon) from which you should
see the WANADOO-xxxx
network (again, select this to join it), or a panel in System Preferences
which will show available wireless networks. Again, select this.
3
You will be asked to enter a WEP key (choose WEP 40/128 bit hex under Wireless
Security or Password Type). This is printed on a label on the
box. Please make sure you enter it correctly (with no spaces) or the
Livebox will not
allow you to join the wireless network.
If you are only offered to enter WPA password and have no other options
(usually with OS X Tiger and an Airport/Airport Extreme card), you will
first need to connect without wireless to
set up the box before you are able to connect wirelessly.
4
Go to Location on the Apple
menu and select Network Preferences...
Select the location you created when you checked
your equipment (or the one you normally use when you connect to the
Livebox) and under Airport
select Automatically join...
then
choose WANADOO-xxxx from the
list.
(if you're using Windows XP on a Centrino or similar, a message will
pop up saying it's found a
network named WANADOO-xxxx,
and ask if you'd like to join it, press Yes and follow us to the next
step)
5
With any luck, you should now be connected to the Livebox. The only
problem is, the Livebox isn't connected to the internet...
Safari 1.3 (for OS X Panther) and
2.0.0 (included with OS X Tiger
10.4.0) do not communicate with the Livebox for some reason.
Please
upgrade to the latest
version (2.0.1 (Tiger only) is confirmed to work, but 2.0.3
doesn't...), Firefox
is known to work.
the
front configuration page on the Livebox. Log in from here to access
the box's functions (images are shown from Safari 1.2, if you have
Safari 1.3 or 2.0, please use Firefox instead)
Click on the link marked "Access to
the
configuration pages"
Type in the following
User Name: admin
Password: admin
The system should let you in to the configuration menu (shown below)
the
main configuration menu on the Livebox
Insert your Broadband Username and ADSL
password in the relevant boxes
- these were given to you when you signed up (Step 1 of "How to get it
working" above) and click Submit
Your Livebox should then connect to the internet, and you should now
have internet service on your computer.
If you have a Mac that asked for a WPA password and didn't offer you
WEP, you need to click on Configuration,
then Advanced, then Wireless, and change the option from
WEP and WPA to WEP only. WPA is a stronger type of
encryption, so Mac OS X strongly recommends you use it if available (by
removing the other options). The trouble is, Wanadoo didn't supply a
WPA key! Once you've saved this, all should be right with the world.
...with
only a Mac without wireless
If you've not got any wireless devices yet but you wanted to get the
wireless pack (perhaps to share the broadband service or in
anticipation
of getting wireless network devices), here's what you have to do...
1
Plug an ethernet cable between your Mac and the red •
or yellow •
port of the Livebox (there's one in the box, but you may need a longer
one). The Mac will configure itself automatically - you just need to
get the Livebox sorted out now...
If you're trying to get your Mac connected wirelessly in the future,
please bear in mind that most USB wireless adaptors available are
Windows only.
If your computer can accept an Airport
Extreme
card (£49), this may be the best solution, as your Mac will
have a built in
antenna to provide a better quality signal - if not, and especially if
your computer can only take the now discontinued Airport (original)
card, a USB adaptor is the best solution. We have the D-Link
DWL-122
(£25) which works on PCs and Macs with OS X 10.2 and above.
For a wired connection, plug in an ethernet cable between the computer
and either the red or yellow port of the Livebox (all Macs have an
ethernet
port, marked with a double headed arrow). A Mac will configure itself
automatically. You can add more than two ethernet connections, but this
requires an ethernet router.
For a Windows based computer, you can either buy an inexpensive USB or
PCI (card to fit inside a desktop computer) wireless adaptor compliant
with the 802.11b or g standard, or use an ethernet link, in which case
you need either built in ethernet or to buy a NIC (Network Interface
Card) to connect with the red or yellow port of the Livebox. click on My Computer
with the right button and select Properties,
then Device
Manager to see if you have a
working network adaptor.
Please note that if you want to use a PlayStation 2 or XBox with the
Livebox, this needs to be connected by ethernet (cable). A wireless
adaptor is available for the Xbox 360.
note for Linux users
The wireless adaptor supplied in the Wanadoo Livebox pack does not
appear to have Linux drivers (because Linux and Mac OS X both have Unix
underpinnings, open source drivers are usually ported from one platform
to the other). Installation procedures will vary depending on which
Linux operating system you're using, but you will need an adaptor with
Linux drivers.
Did we help? If you still have a query, please go to our front page
bramley apple is not
affiliated to Apple, inventel or Wanadoo.
All trademarks are the property of their respective owners. Information
on Wanadoo packages is correct at time of writing, promotion of their
service is offered as a courtesy to their customers - they don't pay us
anything!
This page is provided as a
public information service. We hope the
steps in this tutorial will help you get the Wanadoo Livebox set up,
but cannot give any guarantees it will work with your particular setup,
or with any upgrades of Livebox firmware or operating procedures. We
would like it to work though!
